bq99 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data bq99 collects when you use our platform, how that data is used, who it may be shared with, and the rights you hold over your own information. We are committed to handling your data with transparency and care.
Our Privacy Commitments
Six Ways bq99 Protects Your Privacy
These cards outline the core principles that underpin bq99's approach to data privacy. The full legal text follows below and governs in all cases.
256-bit SSL Encryption
Every connection between your device and bq99 is protected by industry-standard 256-bit SSL encryption. This applies to every page — login, cashier, game lobby, and account settings — ensuring that data transmitted to and from the platform cannot be intercepted in transit.
No Third-Party Data Sales
bq99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data shared with service providers is strictly limited to what is necessary for them to perform a specific function on bq99's behalf, under binding confidentiality agreements.
Payment Credentials Never Stored
bq99 never stores bKash PINs, Nagad credentials, bank account passwords, or full card numbers on its own servers. All payment authentication is handled directly by the respective payment gateway. bq99 retains only non-sensitive transaction reference data for account history and audit purposes.
Your Rights Over Your Data
You have the right to access, correct, and request deletion of your personal data held by bq99. You may also object to certain processing activities or request that your data be provided to you in a portable format. Requests can be submitted at any time through bq99 player support.
Secure Data Storage
Player data is stored on secure servers with access controls, encryption at rest, and routine security audits. Access to personal data within bq99's organisation is restricted on a strict need-to- know basis, and all staff with access to personal data are bound by confidentiality obligations.
Clear Data Retention Limits
bq99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Once the retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you.
1 Who We Are
bq99 is an online betting and casino platform serving players in Bangladesh, offering products including cricket betting, live casino games, slots, bingo, and Playtech Live titles. bq99 operates the website accessible at bq99.io and is the data controller responsible for the personal information collected through the platform.
For any privacy-related enquiries, you may contact our Data Support team via the contact details set out in Section 14 of this Policy. All communications regarding personal data are handled in English and will receive a response within fourteen (14) business days of receipt.
2 Data We Collect
bq99 collects personal data in several ways — directly from you when you register or interact with the platform, automatically as you browse and play, and in limited cases from third-party sources for verification purposes. The categories of data we collect are described below.
2.1 Registration and Account Data
When you create a bq99 account, we collect the information you provide during the registration process. This includes:
- Full legal name
- Date of birth (used to verify that you meet the 21+ age requirement)
- Residential address, including city and district within Bangladesh
- Contact email address and mobile phone number
- Username and hashed password (passwords are never stored in plain text)
- Preferred currency and language settings
2.2 Identity Verification Data
To comply with our age verification and fraud prevention obligations, bq99 may request documents such as a National Identity Card (NID), passport, or other government-issued photo identification. These documents are processed securely and retained only for the period required by applicable law.
2.3 Financial and Transaction Data
When you make deposits or withdrawals, we collect transaction-level data including:
- The payment method used (e.g., bKash, Nagad, Rocket, Upay, USDT, BTC)
- Transaction amounts in Bangladeshi Taka (৳ BDT) or cryptocurrency
- Transaction timestamps, reference numbers, and status
- The mobile number or wallet identifier associated with your MFS account (bKash, Nagad, etc.) — but never your PIN or full authentication credentials
2.4 Usage and Behavioural Data
As you use the bq99 platform, we automatically collect data about your activity, including:
- Games played, bet amounts, game duration, and outcomes
- Pages visited, features accessed, and time spent on the platform
- Search queries and navigation paths within the platform
- Bonus claims, promotions activated, and wagering activity
2.5 Technical and Device Data
We automatically collect certain technical information when you connect to bq99, including:
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser version
- Screen resolution and device identifiers
- Session start and end times
- Referral URL (the page from which you arrived at bq99, if applicable)
2.6 Communications Data
When you contact bq99 support via email or live chat, we retain records of that correspondence, including your messages, our responses, and any attachments shared, for the purpose of resolving disputes and improving service quality.
3 How We Use Your Data
bq99 uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your player account | Registration data, identity verification data |
| Processing deposits and withdrawals | Financial and transaction data, payment method identifiers |
| Age and identity verification (21+ compliance) | Date of birth, identity documents |
| Fraud detection and prevention | Technical data, transaction data, behavioural data |
| Providing customer support | Communications data, account data |
| Personalising your platform experience | Usage and behavioural data, preferences |
| Sending account notifications and service updates | Email address, phone number |
| Sending promotional offers (where consent given) | Email address, phone number, gaming preferences |
| Responsible gaming monitoring | Behavioural data, session data, deposit frequency |
| Platform analytics and product improvement | Anonymised or aggregated usage data |
bq99 does not use your personal data for automated individual decision-making that produces legally significant effects without human review. Where profiling is used for responsible gaming monitoring, it is reviewed by our support team and does not result in automated account closure without human involvement.
4 Legal Basis for Processing
bq99 processes your personal data on the following legal bases:
- Contractual necessity: Processing required to provide the services you have requested, including account creation, bet settlement, and withdrawal processing.
- Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money laundering checks, and record-keeping obligations.
- Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve our products, where those interests are not overridden by your rights.
- Consent: Where you have given explicit consent, for example to receive promotional communications from bq99. You may withdraw this consent at any time by contacting support or updating your account notification preferences.
5 Cookies & Tracking Technologies
bq99 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and collect usage analytics. The types of cookies we use are described below.
- Essential cookies: Required for core platform functionality such as maintaining your login session, loading game content, and processing transactions. These cannot be disabled without impairing basic platform operation.
- Preference cookies: Store your chosen settings such as language preference, display options, and last-used deposit method so that you do not need to re-enter them on each visit.
- Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most frequently, where users drop off, and which features generate the most engagement. This data is used solely to improve the platform.
- Security cookies: Assist in identifying and blocking suspicious or fraudulent access attempts, including detection of unusual login patterns or bot activity.
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent key features of the bq99 platform from functioning correctly. bq99 does not use third-party advertising cookies or cross-site tracking pixels.
6 Sharing Your Data
bq99 does not sell your personal data. We may share your data with third parties only in the following limited circumstances:
6.1 Service Providers
bq99 works with carefully selected third-party service providers who assist in operating the platform. These include payment gateway operators, identity verification services, cloud hosting providers, and customer support tools. Service providers are permitted to use your data only for the specific purpose for which it was shared and are contractually prohibited from using it for their own independent purposes.
6.2 Game Providers
Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and Playtech operate the game engines that power titles on the bq99 platform. These providers may receive session-level data (such as your player ID, bet amounts, and game outcomes) to settle bets and resolve disputes. They do not receive your full name, payment details, or contact information.
6.3 Legal and Regulatory Disclosure
bq99 may disclose personal data to law enforcement, regulatory authorities, or other governmental bodies where required to do so by applicable law, court order, or in response to a legitimate legal process. bq99 will notify you of any such disclosure where legally permitted to do so.
6.4 Business Transfers
In the event that bq99 undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred as part of that transaction. You will be notified of any such transfer and of any material change to the applicable privacy terms.
7 Payment Data & Financial Security
bq99 takes the security of your financial data with particular seriousness. The following measures are in place specifically for payment-related data:
- bq99 never stores your bKash PIN, Nagad PIN, Rocket password, Upay credential, bank account password, or any full payment authentication secret on its servers.
- Full cryptocurrency wallet private keys are never requested by bq99. Only the public wallet address you provide for withdrawals is retained.
- All payment transactions are processed through the respective payment gateway's secure environment. bq99 receives only a transaction reference, status, and the amount — not the underlying authentication data.
- Deposit and withdrawal records are encrypted at rest and access is restricted to authorised finance team members only.
- Transaction records are retained for a minimum of five (5) years to comply with applicable financial record-keeping requirements, after which they are securely deleted.
8 Data Retention
bq99 retains personal data for the periods set out below. Once the applicable retention period expires, data is securely deleted or irreversibly anonymised.
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| Identity verification documents | Duration of account plus 5 years after closure |
| Transaction and financial records | Minimum 5 years from date of transaction |
| Betting and gaming history | Duration of account plus 2 years after closure |
| Customer support communications | 3 years from date of last interaction |
| Usage and session analytics data | 13 months on a rolling basis (anonymised after) |
| Cookie data | Up to 12 months from placement |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Where an account is closed due to a breach of bq99's Terms and Conditions, or where a legal hold is in place in connection with a dispute or investigation, data may be retained beyond the standard periods set out above until the matter is fully resolved.
9 Your Rights Over Your Personal Data
You hold the following rights with respect to the personal data that bq99 holds about you. To exercise any of these rights, please contact our support team using the details in Section 14.
- Right of Access: You may request a copy of all personal data that bq99 holds about you. We will provide this within fourteen (14) business days of a verified request.
- Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (e.g., contact number or address updates) can be made directly within your account settings.
- Right to Erasure: You may request that bq99 delete your personal data. This right is subject to applicable legal and regulatory retention obligations — for example, transaction records required to be kept under financial law cannot be deleted on request during their mandatory retention period.
- Right to Restrict Processing: In certain circumstances (for example, where you contest the accuracy of data we hold), you may request that we temporarily restrict how we use your data while the matter is under review.
- Right to Data Portability: You may request that we provide your account and transaction data in a structured, commonly used, machine-readable format so that you may transfer it to another service if you choose.
- Right to Object: You may object to processing based on legitimate interests, including profiling for responsible gaming purposes. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time with immediate effect. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
10 Security Measures
bq99 implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect the personal data it holds. Key security measures include:
- Transport security: All data in transit between your device and bq99 is encrypted using TLS 1.2 or higher with 256-bit AES encryption.
- Storage security: Data at rest is encrypted using AES-256 encryption on secure servers with restricted physical and logical access controls.
- Access controls: Access to personal data within bq99 is granted on a strict need-to-know basis. All access events are logged and periodically reviewed.
- Password security: Player passwords are stored using a one-way cryptographic hash with salt. bq99 staff cannot retrieve or view your password in plain text.
- Intrusion detection: bq99's infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous traffic patterns.
- Incident response: In the event of a confirmed data breach affecting your personal data, bq99 will notify affected players without undue delay and take immediate steps to contain and remediate the incident.
Despite these measures, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your bq99 account and to enable two-factor authentication where available.
11 Children's Privacy
If you are a parent or guardian and have reason to believe that a person under 21 has registered on bq99, please contact us immediately at [email protected] so that we can take prompt action. bq99 cooperates fully with responsible gaming organisations and parental control software providers to prevent underage access to the platform.
12 Third-Party Links and Services
The bq99 platform may from time to time reference third-party services or display content originating from Game Providers. This Privacy Policy applies solely to data processed by bq99 in connection with your use of bq99.io. bq99 is not responsible for the privacy practices of third-party Game Providers, payment gateways, or any external websites that may be referenced.
We encourage you to review the privacy notices of any third-party services you interact with in connection with your bq99 account, including your MFS provider (bKash, Nagad, Rocket, Upay) and any bank through which you make transfers.
13 Changes to This Privacy Policy
bq99 reserves the right to update this Privacy Policy at any time. Where a material change is made — for example, a change to the categories of data collected, the purposes for which it is used, or the third parties with whom it is shared — we will notify registered players by posting the updated Policy on this page and, where reasonably practicable, by sending a notification to the email address associated with your account.
The effective date at the top of this Policy will be updated to reflect the date on which the most recent version came into effect. We encourage you to review this Policy periodically. Your continued use of bq99 following the posting of an updated Policy constitutes your acceptance of the changes.
14 Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bq99 holds about you, please get in touch using the following contact details:
- Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" so your message is routed to the appropriate team.
- Live Chat: Available 24 hours a day, 7 days a week via the bq99 platform.
- Response Time: Email responses within 4–12 hours for general queries; data rights requests handled within 14 business days. All times in Bangladesh Standard Time (BST, UTC+6).
Questions About Your Privacy?
Our support team is available around the clock to address any concerns about how bq99 handles your data. You can also explore our FAQ or read the full Terms & Conditions.