Responsible Gaming
at bq99 — Play Smart
Gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. bq99 is committed to giving every player in Bangladesh the tools, information, and support they need to stay in control of their gaming experience at all times.
Our Commitment
Gaming That Stays Fun — For Everyone
bq99 believes that responsible gaming is not a checkbox — it is a core part of how we operate. We have built a set of player protection tools directly into the platform so that anyone who needs to take a step back can do so quickly and without friction.
The vast majority of players on bq99 enjoy cricket betting, live casino sessions, slots, and bingo purely as leisure activities. But we also know that for a small number of people, gambling can become a problem. Our responsible gaming framework is designed to catch those early warning signs and provide meaningful support before a problem escalates.
All player protection features on bq99 are free to activate, take effect immediately, and can be applied directly through your account dashboard or by contacting our support team at any hour of the day. No fee, no waiting period, no judgement.
Player Protection Tools
Six Tools to Keep You in Control
Every one of these tools is built into your bq99 account at no cost. You can activate any of them instantly — either through your account settings or by messaging our support team via live chat.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once you reach your chosen limit, the platform will not allow any further deposits until the period resets. Increases to a deposit limit take 24 hours to come into effect — decreases take effect immediately. Available in Bangladeshi Taka (৳ BDT) and major cryptocurrencies.
Loss Limits
Cap the total amount you can lose over a set time window — daily, weekly, or monthly. When your net losses reach the threshold you have chosen, bq99 will automatically block further wagering for the remainder of that period. This tool is particularly useful for players who find it difficult to stop after a bad run.
Session Time Limits
Set a maximum session duration so that bq99 automatically logs you out after a defined period of continuous play. You will receive a on-screen notification when your session is approaching the limit, giving you time to wrap up. Session limits reset each time you log back in and can be set as short as 30 minutes.
Time-Out (Cool-Off)
Take a short break from the platform by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot deposit or place bets. You will continue to receive account security emails, but all promotional communications are paused. Time-outs take effect immediately upon activation.
Self-Exclusion
Self-exclusion is a longer-term break from bq99 lasting a minimum of six months, with options for one year, two years, three years, or permanent exclusion. During self-exclusion your account is fully suspended — no deposits, no bets, no bonus claims. All marketing from bq99 is halted. To self-exclude, contact support via live chat or email and your request will be processed within one hour.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing in your current session and your net win or loss position. Reality checks can be set to appear every 15, 30, 45, or 60 minutes. When a reality check appears, you will be prompted to confirm you wish to continue — giving you a moment of awareness before you decide to keep playing or stop.
Limit Reference
Available Limit Settings
The table on the right outlines the limit types available on bq99, the time periods they apply over, how quickly each limit type takes effect, and whether changes are reversible instantly or require a cooling-off window.
This cooling-off design is deliberate. Responsible gaming research consistently shows that a short mandatory wait before a limit can be increased gives players time to reconsider, and reduces the likelihood of impulsive decisions made during a losing streak.
All limits apply to your account across every product on bq99 — cricket betting, live casino, slots, bingo, and Playtech Live titles. They cannot be bypassed by switching between game categories.
| Limit Type | Periods Available | Takes Effect | Reversal Wait |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant (decrease) | 24 hours to increase |
| Loss Limit | Daily / Weekly / Monthly | Instant (decrease) | 24 hours to increase |
| Wager Limit | Daily / Weekly / Monthly | Instant (decrease) | 24 hours to increase |
| Session Time Limit | Per login session | Instant | Immediate adjustment |
| Reality Check | Every 15 / 30 / 45 / 60 min | Instant | Immediate adjustment |
| Time-Out (Cool-Off) | 24h / 48h / 7d / 30d | Instant | Cannot be lifted early |
| Self-Exclusion | 6m / 1y / 2y / 3y / Permanent | Within 1 hour | Minimum period must expire |
Know the Signs
Warning Signs of Problem Gambling
Problem gambling rarely appears suddenly — it tends to develop gradually. Recognising these warning signs early gives you the best chance to regain control before the situation becomes more serious.
Chasing losses. Placing larger or more frequent bets in an attempt to recover money you have already lost. This rarely works and usually leads to larger losses.
Gambling beyond your means. Spending money earmarked for rent, groceries, bills, or other essential expenses on bets or casino games.
Neglecting responsibilities. Missing work, academic commitments, or family obligations because of time spent gambling — or recovering from a gambling session.
Hiding your gambling. Concealing the amount of time or money you spend on gambling from family members, partners, or close friends.
Gambling to escape problems. Using betting or casino games as a way to avoid dealing with stress, anxiety, depression, or difficult personal situations.
Being unable to stop. Attempting to cut down or stop gambling and finding that you cannot do so — or feeling restless or irritable when you try.
Borrowing to gamble. Taking out loans, borrowing from friends or family, or selling possessions in order to fund gambling activity.
Preoccupation with gambling. Spending a significant portion of your non-gambling time thinking about past sessions, planning future bets, or thinking about how to get more money to gamble with.
Increasing stakes for the same excitement. Needing to bet larger and larger amounts to experience the same level of thrill that smaller bets once provided.
Self-Assessment
Ask Yourself These Questions
Honest answers to the following questions can help you assess whether your current relationship with gambling is healthy. If you answer "yes" to three or more, we recommend speaking to our support team or seeking professional guidance.
Have you ever placed a bet with money you knew you could not afford to lose — money needed for household expenses, bills, or food?
Have you ever tried to win back money you lost by placing more bets, and then lost even more in the process?
Has anyone close to you — a family member, partner, or friend — ever expressed concern about how much time or money you spend gambling?
Have you ever felt guilty, ashamed, or anxious about your gambling activity, either during or after a session?
Have you ever missed work, studies, or an important family event because of gambling — or because you were recovering from a long session?
Have you ever borrowed money, sold personal items, or used credit to fund gambling, even once?
How to Get Help
Getting Help — Step by Step
If you feel that gambling is becoming a problem, taking action sooner rather than later makes a real difference. Here is a straightforward path to getting support through bq99.
Pause your account immediately
Activate a time-out or self-exclusion right now via Account → Responsible Gaming, or message our live chat team and ask them to apply an immediate pause. This takes effect within minutes and removes the temptation to keep playing while you seek support.
Talk to our support team
Our 24/7 live chat team is trained to handle responsible gaming conversations with care and without judgement. They can help you activate limits, apply self-exclusion, or simply talk through your options. Contact us at [email protected] — no automated replies, a real person will respond.
Seek professional counselling
Problem gambling is a recognised condition that responds well to professional treatment. Counsellors and therapists trained in gambling disorders are available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh, as well as through online and phone-based services.
Use parental controls on your device
If you are concerned about a family member's access to gambling sites, install parental control or content-filtering software on shared devices. This adds an additional layer of protection on top of bq99's own self-exclusion tools.
Return only when you are ready
There is no pressure from bq99 to return after a self-exclusion or time-out. When your exclusion period ends, your account will not automatically reactivate — you must contact us to lift it. This ensures that reactivation is always a deliberate, considered choice.
Support & Contact
We Are Here Whenever You Need Us
Reaching out about a gambling problem takes courage. Our team is ready to help at any time — confidentially, respectfully, and without judgement.
24/7 Live Chat
The fastest way to reach bq99's responsible gaming team. Open the live chat from any page on the platform and type "Responsible Gaming" to be connected to a trained agent immediately. Available around the clock, every day of the year.
Response timeUnder 2 minutes on average
Email Support
For longer or more sensitive conversations about your gambling behaviour, send us a detailed message and a trained support agent will respond personally. Please use the subject line "Responsible Gaming" to ensure your message is prioritised.
Email address[email protected]
Response time4–12 hours (BST, UTC+6)
Professional Counselling
If you need support beyond what bq99 can provide, we encourage you to seek help from a qualified mental health or addiction counsellor in Bangladesh. Professional support is available in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities, as well as through remote services.
Notebq99 support can help you locate local resources on request.
Play Responsibly — Enjoy the Game
When gambling stays fun and stays within your limits, it is a great form of entertainment. Explore bq99's games at your own pace, set your limits first, and remember that our team is always here if you need support.